FAQ

Frequently Asked Questions

Q: How long does shipping take?

A: We offer two shipping options. Free Standard Shipping takes 7–14 business days. US Express Shipping takes 3–5 business days for $5.99, or free on orders over $50.

Q: How do I track my order?

A: Once your order ships, you will receive an email with a tracking number. You can also visit our Track Order page anytime to check your delivery status.

Q: Can I return or exchange my item? A: Yes! We offer free returns and exchanges within 30 days of delivery, no questions asked. Simply contact us at lofinkpichler01@hotmail.com with your order number and we will take care of the rest.

Q: What if I receive a damaged or defective item?

A: Please contact us within 48 hours of delivery with a photo of the issue. We will send a free replacement or issue a full refund — your choice.

Q: What payment methods do you accept?

A: We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay.

Q: Can I cancel or modify my order? A: Orders can be canceled or modified within 12 hours of placing them. After that, your order may have already been processed for shipping. Please contact us as soon as possible at lofinkpichler01@hotmail.com.

Q: Do you ship internationally? A: Yes, we ship worldwide! Delivery times and shipping costs may vary depending on your location. For more details, please visit our Shipping Policy page or contact us at lofinkpichler01@hotmail.com.

Q: Is my payment information secure?

A: Absolutely. Our store uses SSL encryption and is powered by Shopify's secure checkout. Your payment details are never stored on our servers.

Q: How do I contact customer support? A: You can reach us via email at lofinkpichler01@hotmail.com or call us at 818-895-6457. Our team responds within 24 hours, Monday through Friday, 9:00 AM – 5:00 PM (EST). Our business address is located at 1010 MS-12, Starkville, Mississippi 39759.